Shipping policy
Delivery Destinations
Castlepetro currently delivers to addresses within the Australia only.
We do not offer international shipping at this time.
Processing & Delivery Timeframes
Your total delivery window is made up of two stages: Processing Time + Courier Transit Time.
We partner with trusted AU couriers to make sure your order reaches you safely and on schedule.
|
Stage |
Timeframe |
|
Order Processing |
1–2 working days (Mon–Fri) |
|
Shipping Transit |
4–6 working days (Mon–Fri) |
|
Total Estimated Delivery |
5–8 working days |
Order Cut-Off Time:
Orders submitted before 2:00 p.m. GMT (Mon–Fri) are handled the same day. Orders placed after this time or over the weekend will be picked up on the following working day.
Every order goes through a quality inspection and careful packaging before it leaves us, which is reflected in the processing period.
Delivery Charges
|
Destination |
Shipping Option |
Delivery Estimate |
Cost |
|
United States |
Standard Shipping |
5–8 working days |
FREE |
Parcel Insurance
Every order comes with complimentary package protection included.
If your tracking information has not been updated for 5–6 days following dispatch, please reach out to us at: info@normawaynejewelers.com.
We will assist you in raising a missing parcel claim with the courier.
Order Tracking
As soon as your order leaves our warehouse, you will receive an email containing your tracking number and a direct link to follow your shipment.
Use these details to monitor your parcel all the way to your front door.
Delivery Issues?
If you're experiencing unexpected delays, a damaged parcel, or a missed delivery attempt, please get in touch with our support team straight away — we're committed to resolving any shipping issues as quickly as possible.
Get in touch:
info@normawaynejewelers.com.